User Support Policy – Idefix AI
1. Introduction
At Idefix AI, we are committed to providing a transparent and fair dispute resolution process.
This policy outlines the steps users and experts can take in case of a dispute, as well as the support services available to ensure a seamless experience.
2. User Support Services
We offer multiple channels for user support to ensure quick and effective assistance:
✔ Help Center & FAQs – Access common questions and troubleshooting guides.
✔ Support Ticket System – Users can submit a complaint or inquiry through their account dashboard.
✔ Refund & Payment Assistance – Dedicated support for billing and subscription issues.
For support inquiries, visit: Support Portal Link
3. Filing a Complaint
If you encounter an issue related to our services, you may file a complaint through the following process:
✔ Step 1: Submit a support ticket via Support Portal.
✔ Step 2: Our support team will acknowledge your complaint within 48 hours.
✔ Step 3: If not resolved within 7 days, the issue will be escalated to the appropriate department.
✔ Step 4: If no resolution is found, a formal dispute process may be initiated.
4. Dispute Resolution Process
If a complaint cannot be resolved through user support, the following dispute resolution process applies:
✔ Negotiation & Mediation – Both parties will first attempt to resolve the dispute through informal negotiation.
✔ Arbitration Clause – If no resolution is reached, disputes may be resolved through binding arbitration under the laws of Ireland (Dublin International Arbitration Center).
✔ Legal Proceedings – Users retain the right to seek legal recourse, subject to the governing law outlined in our Terms of Service.
For dispute inquiries, contact: le***@************ot.dev
5. Refund & Payment Disputes
✔ Users may request a refund under the conditions outlined in our Refund Policy.
✔ Refunds will be processed within 10 business days after approval.
✔ Chargeback claims made through a payment provider must first be communicated to Idefix AI support for resolution.
6. Limitation of Liability
✔ Idefix AI is not responsible for losses resulting from user actions based on AI-generated insights.
✔ Disputes related to expert advice are subject to the contract terms between the expert and the user.
✔ We are not liable for third-party service disruptions (e.g., payment providers, API failures).
7. Contact & Legal Support
For any dispute or support-related inquiries, please contact:
Support Team: su*****@************ot.dev
Legal Department: le***@************ot.dev
